Do I need to register my return?
You must register your return within 14 days of the delivery date of your order. Please contact info@oszi.fr for more instructions.

What is your return policy?
OSZI has a 14-day return policy: You have 14 days from the date you receive your order to request a return, in accordance with Article 8 of our Terms of Sale. Items must be returned in their original condition (packaging, accessories, tags, etc.), using the documents provided in the package.

Can I exchange an item?
We do not offer an exchange service. You can, however, return your order for a refund and place a new order.

How do I return my package?
All products can be returned within 14 days of the delivery date: in their original condition and packaging (unused, including all accessories and the pouch).

Steps: E-mail us at info@oszi.fr and provide the following information: Name, Order number, delivery address. Once the return request has been approved, affix the carrier's prepaid shipping label. Drop off your package at the carrier's pickup location.

For non-European customers, please print three copies of the original invoice available in your account or, if you placed the order as a guest, please refer to your OSZI confirmation email. The following phrase must be written on each copy: "Return due to non-conformity." All invoices must be attached to the outside of your package in a clear plastic sleeve. Please note that these invoices must not be placed inside the package, as customs must be able to retrieve them. Drop off your package at the selected pickup location.

OSZI cannot be held responsible for shipping costs or lost packages when the order was shipped via another carrier.

What is your refund processing time?
We will process the refund for your order within 14 days from the date we receive it. Upon receipt of the package, we will verify that all items are included before accepting your return and authorizing the refund. The refund will be issued directly to the credit card or the same payment method used for the original purchase, in the same currency.

Are import duties and taxes refunded?
For orders shipped to the United States, United Kingdom and Gulf countries, import duties and taxes collected at checkout are not refunded by OSZI on returned orders. If a refund of these duties is available, it can only be claimed directly from the relevant customs authority by the customer.